Our global pharmaceutical client is seeking dynamic professionals to join their Exports and Patient Experience department as a Strategic Account Navigator (SAN). This commercial role is pivotal in providing educational scientific engagements and services to healthcare professionals in pre-selected Public Provincial and Tertiary Hospitals across South Africa.

 

The SAN will be responsible for creating awareness of the Hospital, Inflammation, and Immunology portfolios, improving advocacy at all relevant specialist levels, managing formulary listings, and swiftly mobilizing company resources to address customer needs.

 

This position aims to provide comprehensive support to unlock access to innovative medicines, enhancing the experience of key opinion leaders, prescribers, pharmacists, and nurses within the hospital setting, ultimately improving patient outcomes.

As the main point of contact for customers in tier-selected hospitals, the SAN will facilitate team introductions and establish both reactive and proactive connections with subject matter experts.

 

CUSTOMER RELATIONSHIP BUILDING: Identify the key customers, including key decision makers/stakeholders or influencers within the identified hospitals, and understand the decision-making unit network within the hospitals to enable coordination, cooperation, and navigation across the organization.

CUSTOMER CAPACITY BUILDING: Achieve Sales objectives for the designated Hospitals

MANAGING IDENTIFIED HOSPITALS: Develop, Implement, Monitor & Evolve the individual Hospital Business Plans

CROSS FUNCTIONAL SUPPORT: Involve local cross-functional communication and collaboration

 

The ideal candidate for this SAN role will possess a diverse skill set essential for success in this dynamic position. We’re looking for someone who demonstrates strict adherence to all SOPs, compliance policies, and guidelines, coupled with strong data analysis capabilities and computer literacy. Your project management expertise will be crucial, as will your ability to consult, negotiate, plan, and prioritize effectively.

 

You should excel in delivering results and evaluating outcomes, with a keen eye for financial analysis. If you’re a detail-oriented professional who thrives in a fast-paced environment and can balance multiple responsibilities while driving impactful outcomes, we encourage you to apply.